Need help?
Frequently Asked Questions
We currently ship orders within Australia only. International shipping is not available at this time.
That varies a lot, Australia is big! But shipping is free if you spend over $200.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Orders are processed and dispatched within 1–2 business days (Monday to Friday) after payment is received.
Yes, once your order is shipped, you will receive a shipping confirmation email with tracking details.
All prices and shipping charges are shown in local currency of your country.
If your order has not arrived within the estimated delivery timeframe, please contact us at info@kellykettle.com.au or call 0495 000 549 for assistance.
You can reach our customer service team during office hours (9 AM – 5 PM, Monday to Friday) via:
- Phone: +61 (0)495 000 549
- Email: info@kellykettle.com.au
